CIRQUE DU SOLEIL’S dream Perth run of its Kooza spectacular came to a disappointing end yesterday when crowds were told the final two performances had been cancelled.
Some fans said they were outraged by the lack of communication that forced them to wait more than an hour at the circus’ Big Top at Belmont Park Racecourse before being sent home.
Callers told 6PR’s Breakfast with Steve Mills and Basil Zempilas show this morning that technical difficulties were blamed for the two shows’ cancellation.
Cirque du Soleil
“If it had been cancelled in the afternoon why wasn’t there some sort of media release or something to let people know … there’s a problem,” Perry, who attended the 5.30pm closing performance, told Mills and Zempilas.
Susan told 6PR that she waited an hour for the matinee show before seeing an apologetic flyer stating the scheduled show had been forced to cancel.
She said she was told to contact Perth Racing for a $15 parking refund.
“Due to technical issues beyond its control, Cirque du Soleil was unfortunately forced to cancel its two final performances,” a show spokesperson said in a statement this morning.
“This was due to an electrical problem at the Big Top which, despite best efforts throughout the afternoon, could not be fixed.
“The show cannot operate without power and Cirque du Soleil was forced to cancel the 1.30pm show. Work continued to address the problem but was unsuccessful and the 5.30pm show was also consequently cancelled.”
Kooza’s company manager has apologised for the distressing situation.
“It is distressing when we have to cancel shows, especially because it involves disappointing our audiences,” the manager said.
“There is unfortunately no option to move patrons into alternative shows as these were our final two performances in Perth before Kooza leaves Australia.
“We are truly sorry for the inconvenience and disappointment experienced by our fans.”
People who bought tickets through Cirque du Soleil’s website, Ticketek, Ticketmaster, Lastix, and Smartix would be automatically refunded on the credit card used for the purchase.
“Patrons who purchased tickets elsewhere should contact the relevant point of sale,” organisers said.
“Patrons with any further questions regarding ticket refunds should call the Cirque du Soleil customer call centre on 1800 036 685.”
Perth Racing has been contacted for comment about parking refunds.